In just a few years, the way people communicate with one another has changed drastically. This shift has affected many types of services, including mental healthcare. With telehealth (sometimes called telepsychiatry or teletherapy), patients connect to clinicians through secure video conferencing software.

At LifeStance Health, we offer online therapy and psychiatry services. In both types of appointments, our patients receive high-quality care, compassion, and convenience. Below are answers to some frequently asked questions about our telehealth services. Please feel free to reach out if you have other questions or concerns.

Why Telemed?

What are the Benefits of Telehealth in the Mental Health Setting?

The primary reason that many people choose telehealth for mental healthcare is the unmatched convenience of it. Care plans in mental health often require patients to go to appointments frequently, sometimes as often as once per week. In today’s busy world, it’s hard to carve out time to commute to and from appointments that often. Furthermore, some people require childcare if they attend in-person visits.

Telehealth allows people to bypass many of the inconveniences that keep people from getting regular care. Furthermore, telehealth can help patients connect their full support systems with their mental health providers. In some care plans, it’s necessary for the provider to speak with other people in the patient’s life, such as family, friends, teachers, and social workers. Telehealth allows everyone to be on a call at the same time and create a plan to help the patient.

Is Telehealth Effective for Mental Health?

Providing high-quality care that improves your health and quality of life is our top priority. We offer telehealth because it works. Studies have shown that people who attend therapy or psychiatric appointments online have equally positive outcomes when compared to patients who seek these services exclusively in person.

What Kind of Technology Do I Need for Telehealth?

Most smartphones, computers, and tablets that have come out in the past several years will work for telehealth. Generally, your device should have an updated operating system and at least one of the following internet browsers:

  • IE 11
  • IE Edge
  • Chrome
  • Internet Browser
  • Firefox
  • Safari

Please get in contact with us if you have any concerns about your device’s compatibility.

Does My Insurance Cover Telehealth Appointments?

Telehealth has become widespread, and most insurance providers have changed their policies to accommodate it. In most cases, the company covers online appointments the same way they would cover a similar in-person visit. However, some insurance plans have not yet made this switch. We recommend that patients contact their insurance providers before booking their first telehealth visits.

Can I See My Provider In-Person If I Want To?

Our patients enjoy the unique benefit of choosing between online and in-office appointments. While you may typically enjoy the convenience of telehealth, we know that there are times in which you just need to see someone face-to-face. If you decide you want to switch an appointment to in-person for any reason, just let our office staff know.

Is My Health Information Safe?

We take the safety and security of our patients seriously. That’s why our telehealth software is completely HIPAA compliant and secure. The program encrypts all data from the call to keep your information safe.