Appointments

How do I get my insurance to cover my care?

United States law requires most insurance plans to cover mental health services the same way they cover physical health care. Just as with physical health treatments, its important to take the right steps toward getting your mental health services covered.
1) See if your plan covers mental health services and telehealth services. While most companies are required by the Mental Health Parity and Addiction Equity Act and the Affordable Care Act, it is important that you call the behavioral/mental health customer service line for your insurance company to learn more about your plan’s coverage. This number can typically be found on the back of your insurance card.
2) Find an In-Network Provider: DCPS, a LifeStance Health Company, accepts most major insurance providers. Once you find a provider, schedule an appointment, and be sure to provide your insurance information. Our helpful office staff will use your insurance information to determine what benefits you have and what your copay may be.
3)Know Your Copay and Deductible: Plans vary as to whether they require a co-pay, co-insurance or require a deductible be met before they cover services. This varies based on what plan you carry with your insurance company. Information about your copay and deductible is typically on your insurance card. If you have questions, you can call your insurance provider to get detailed information about your specific plan or call DCPS to understand how much your visit would cost.

Why do I have to provide my credit card information before my visit?

It is part of our policy at DCPS to collect credit card (or Health Savings Accounts and Flex Spending Accounts card) information prior to your appointment so that we can simplify the payment process upon completion of your appointment, especially in the case of a Telehealth appointment where the traditional “check-out” process doesn’t occur. We also accept payment by check at the time of service if preferred. We appreciate your cooperation with this policy.

Do you take my insurance?

We accept most major insurances. If you don’t see your insurance carrier on our list, please contact us to see how we can help.

Where are your offices located?

We have offices located throughout the Philadelphia region, as well as Havertown, Media, and West Chester. Check out our online behavioral health directory to find a location that is convenient for you.

What happens at my first appointment?

Prior to coming to the office you will receive an email confirming your appointment. Please make sure you complete the online patient forms prior to arriving in the office so our providers can review your case ahead of time. When you arrive at our office, you will be greeted by a member of our administrative staff. If you have not completed your paperwork ahead of time, new clients will have to complete the paperwork prior to their appointment so we ask that that patients arrive at least 30 minutes prior to your scheduled appointment time, so please plan your arrival accordingly.

How do I find a provider who is right for me?

We understand the importance of finding a provider who is suited for your specific needs. Our team includes highly trained and specialized psychiatrists, psychologists, advanced nurse practitioners, and therapists offering high quality, evidence-based evaluation and treatment approaches for patients.

Telehealth

I am interested in telehealth; how do I determine if it is an option for me?

We encourage you to discuss your interest in telehealth with your clinician during your next appointment to determine if this might be a fit for you. Currently telehealth is offered only for follow-up appointments, not first-time patients. If you do not currently have an appointment scheduled, please give us a call.

What if my provider doesn’t offer telehealth?

If you do not see your provider listed as an available Telehealth participant, please contact our office to find out more information.

Will my insurance cover telehealth visits?

Most commercial insurances do cover telehealth visits, but coverage can vary by insurance carrier. We strongly recommend that you contact your insurance carrier prior to scheduling a telehealth visit, to inquire if telehealth is indeed a covered benefit for your plan.

Will I still be required to come into the doctor’s office?

It is best to speak to your doctor about the most effective plan for your care. We typically recommend that patients participating in Telehealth continue to see their provider face to face on a periodic basis. You and your provider can work together to determine a routine that works best for your specific needs.

Are telehealth video appointments HIPAA Complaint?

DCPS Online ensures the interaction between the patient and clinician is completely secure and HIPAA compliant. The teleconferencing software encrypts all forms of data, including video and audio.

How To Cancel My Appointment

Please call your location to cancel an appointment or select “Cancel” on the appointment reminder you receive to your email. This must be done at least 24 hours in advance or your cancellation can not be received.

What Devices & OS Are Supported?

Windows

  • Windows 7 or later
  • 2GHz dual-core CPU for up to 3-way calls.
  • i5 or i7 CPU is recommended for group video calls.
  • VSee only works on Windows Surface tablet with full Windows OS.

Mac

  • OS X 10.11 or later
  • Please click here if you need VSee for OS X 10.10 and below.
  • Known compatibility issues with OS X version for Mac. See here.

iOS

  • iOS 11 or later
  • iPad Air or newer
  • iPad Mini 2nd generation or newer
  • iPhone SE or newer

Android

  • Android 4.4 Kitkat or later
  • NEON compatible ARM processor or x86 processor
  • Dual core CPU
  • Amazon Fire phone and tablets 2014 or later

Other Device Recommendations:

  • Google Pixel 1 or newer
  • Samsung Galaxy S5 or newer
  • Samsung Galaxy Note 4 or newer
  • LG G6 or newer
  • HTC One M8 or newer
  • Nexus 5X, Nexus 6P

Not supported

  • Linux
  • Chrome OS
  • Unfortunately, we currently do not have plans for a Linux and Chromebook version.

Please contact us at [email protected] for any questions.

What Browsers Are Supported?

Javascript must be enabled, and cookies must be allowed. See guide.

  • IE 11 (exclude IE in metro mode)
  • IE Edge
  • Chrome (latest version and previous version)
  • Firefox (latest version and previous version)*
  • Safari (latest version and previous version, private mode is unsupported)
  • Internet Browser (default browser on some Android devices)**

* Firefox is not supported on iOS and Android
** Internet Browser is not supported on some Android devices ie: Samsung tab 3 (Android 4.1.2), Samsung Galaxy S6 (Android 5.0).

Note: Web chat is not supported on mobile devices. When a provider uses chat on VSee Clinic sites, VSee chat will be opened. This is applied to iOS/Android.

Please contact us at [email protected] for any questions.