United States law requires most insurance plans to cover mental health services the same way they cover physical health care. Just as with physical health treatments, its important to take the right steps toward getting your mental health services covered.
1) See if your plan covers mental health services and telehealth services. While most companies are required by the Mental Health Parity and Addiction Equity Act and the Affordable Care Act, it is important that you call the behavioral/mental health customer service line for your insurance company to learn more about your plan’s coverage. This number can typically be found on the back of your insurance card.
2) Find an In-Network Provider: DCPS, a LifeStance Health Company, accepts most major insurance providers. Once you find a provider, schedule an appointment, and be sure to provide your insurance information. Our helpful office staff will use your insurance information to determine what benefits you have and what your copay may be.
3)Know Your Copay and Deductible: Plans vary as to whether they require a co-pay, co-insurance or require a deductible be met before they cover services. This varies based on what plan you carry with your insurance company. Information about your copay and deductible is typically on your insurance card. If you have questions, you can call your insurance provider to get detailed information about your specific plan or call DCPS to understand how much your visit would cost.
It is part of our policy at DCPS to collect credit card (or Health Savings Accounts and Flex Spending Accounts card) information prior to your appointment so that we can simplify the payment process upon completion of your appointment, especially in the case of a Telehealth appointment where the traditional “check-out” process doesn’t occur. We also accept payment by check at the time of service if preferred. We appreciate your cooperation with this policy.
We accept most major insurances. If you don’t see your insurance carrier on our list, please contact us to see how we can help.
We have offices located throughout the Philadelphia region, as well as Havertown, Media, and West Chester. Check out our online behavioral health directory to find a location that is convenient for you.
Prior to coming to the office you will receive an email confirming your appointment. Please make sure you complete the online patient forms prior to arriving in the office so our providers can review your case ahead of time. When you arrive at our office, you will be greeted by a member of our administrative staff. If you have not completed your paperwork ahead of time, new clients will have to complete the paperwork prior to their appointment so we ask that that patients arrive at least 30 minutes prior to your scheduled appointment time, so please plan your arrival accordingly.
We understand the importance of finding a provider who is suited for your specific needs. Our team includes highly trained and specialized psychiatrists, psychologists, advanced nurse practitioners, and therapists offering high quality, evidence-based evaluation and treatment approaches for patients.
We encourage you to discuss your interest in telehealth with your clinician during your next appointment to determine if this might be a fit for you. Currently telehealth is offered only for follow-up appointments, not first-time patients. If you do not currently have an appointment scheduled, please give us a call.
If you do not see your provider listed as an available Telehealth participant, please contact our office to find out more information.
Most commercial insurances do cover telehealth visits, but coverage can vary by insurance carrier. We strongly recommend that you contact your insurance carrier prior to scheduling a telehealth visit, to inquire if telehealth is indeed a covered benefit for your plan.
It is best to speak to your doctor about the most effective plan for your care. We typically recommend that patients participating in Telehealth continue to see their provider face to face on a periodic basis. You and your provider can work together to determine a routine that works best for your specific needs.
DCPS Online ensures the interaction between the patient and clinician is completely secure and HIPAA compliant. The teleconferencing software encrypts all forms of data, including video and audio.
Please call your location to cancel an appointment or select “Cancel” on the appointment reminder you receive to your email. This must be done at least 24 hours in advance or your cancellation can not be received.
Windows
Mac
iOS
Android
Other Device Recommendations:
Not supported
Please contact us at [email protected] for any questions.
Javascript must be enabled, and cookies must be allowed. See guide.
* Firefox is not supported on iOS and Android
** Internet Browser is not supported on some Android devices ie: Samsung tab 3 (Android 4.1.2), Samsung Galaxy S6 (Android 5.0).
Note: Web chat is not supported on mobile devices. When a provider uses chat on VSee Clinic sites, VSee chat will be opened. This is applied to iOS/Android.
Please contact us at [email protected] for any questions.